Backup for Workgroups - Support - Connection and Firewall issues

After installing the Backup Client, it will ask you for the name of the computer running the Backup Server, the name of the Account you assigned to this client and its password.  When you enter the account information, the Backup Client will connect to the Backup Server using TCP/IP. 

There are two common problems that can occur when the client tries to log into the Backup Server.  The first common problem is that there is a firewall installed at the Backup Server that is preventing the Backup Server from accepting TCP/IP connections from the Backup Client.  The other common problem is that the name of the Backup Client account is incorrect or its password is wrong.

To tell which of these common errors is occurring you can use the Test Login button.  When you press the Test Login button, you will see a dialog that will list tasks the backup performs when logging into the Backup Server.  Look at the last line of the test login and follow the link below to the solve this problem.

• The Test Login reports that it cannot connect to the Backup Server
• The Test Login reports that the User Name or Password is incorrect

The Test Login reports that the Backup Client cannot connect

The most common cause of connection problems are firewall issues or the name of the computer that is running the Backup Server is not correct.

The first thing to check is to go to the computer running the Backup Server and open the Backup for Workgroups user interface admin.  Take a look at the lower left hand corner of the user interface screen.  The lower left hand corner will show the name of this very same computer.  Now go to the Backup Client to the Account Information screen and make sure the top field has the same name as the name of the computer running the Backup Server.

If the computer name is correct for the Backup Server, the next step is to check for a firewall at the computer running the Backup Server.

Go to the computer running the Backup Server

If the computer running the Backup Server is running a firewall you need to open port 2125 for TCP inbound. 

If the computer running the Backup Server is running Windows XP Click here for instruction on how to open port 2125 for TCP inbound.

The Test Login reports that the Username or Password is incorrect

When the Backup Client reports that it cannot login into the Backup Server due to incorrect user name of password, follow these steps to correct this problem:

1. Go to the computer running the Backup Server
2. Open the Backup for Workgroups software and go to the Clients panel
3. At the Clients panel, select the Client for the computer that you are wanting to backup.
4. Press the Modify Button.  At the Modify Backup Client screen, make note of the Backup Client name and if you can change the password for this account if needed.
5. Press OK to save any changes that you made at the Modify Client screen.
6. Now go the computer running the Backup Client
7. Open the Backup Client user interface
8. If you are at the welcome wizard, press next and enter the Client name and password that matches your account at the Backup Server.
9. If the Backup Client is already installed, then go to Tools -> Preferences -> Account Info and enter the Client name and password that matches your account at the Backup Server.
10. Press the Test Login button to verify your account credentials