Backup for Workgroups - Support - Backup Fails to Complete

When Backup for Workgroups performs the backup process it stores information about the files that are backed up in a set of database files.  These database files are held at both the Backup Server and at the Backup Client.

When there is a problem with a database file, Backup for Workgroups has a built-in repair facility that you can use to rebuild the database file.  The process to repair the database files is based on the error reported during the backup process.

If you receive any of the following error messages, then you will need to perform the repair process at the Backup Server:

• The Backup Server cannot write to its database files
• The Backup Server shuts down during the backup
• The Backup Client reports the Backup was Interrupted

If you receive any of the following error messages, then you will need to perform the repair process at the Backup Client:

• The Backup Client cannot access its local files
• The Backup Client shuts down during the backup Process

To repair the database files at the Backup Server

1. Run the Backup for Workgroups User Interface
2. Go to Tools -> Preferences - > Verifier.
3. In the upper half of the panel, in the section labeled "Database Verifier", press the "Run Now" button.
4. Press OK to close the Preferences dialog box.
5. Go to the Status screen to view the results of the verifier.
6. If the verifier finds any problems, it will rebuild the database files from log files.
7. When this process is complete, resume normal backups.

To Repair the database files at the Backup Client

1. Run the Backup Client
2. Go to Tools -> Database Management
3. Press the Button "Download from the Backup Server Now...".
4. When the download completes repeat the backup.
5. If the above does not solve the problem, then go to Tools -> Database Management
6. Press the button to Rebuild the Database from Logs Now...".
7. When the rebuild completes, repeat the backup