Cannot Connect to the Backup for Workgroups Service
If you receive a message when you launch Backup for Workgroups indicating that there was an "Error connecting to the
Backup for Workgroups service," you can follow the simple steps below to correct this issue.
Why does this problem occur?
If you launch the Backup for Workgroups user interface and receive a connection error, the most common causes for this problem are:
- Windows User Account password has changed.
- Port blockers and firewalls are preventing communication.
How can I fix this problem?
We recommend that you go through the common causes of this problem as listed below and double check to make sure that (1) you are using
the correct Windows User Account and password information; and (2) make sure that third party programs such as an antivirus and/or firewalls
are not blocking communication between the Backup for Workgroups software components.
Common Cause # 1: Windows User Account Password has Changed
Have any passwords been changed for your Windows User Accounts?
- Right-click on My Computer and select Manage.
- At the Computer Management Console, expand Services and Applications, and then select Services.
- In the right-hand panel, right-click on the Backup for Workgroups Service, and select Properties, go to
Logon, and review your Windows user name and account passwords.
- Try to start the Backup for Workgroups service again.
Common Cause # 2: Port Blockers and Firewalls
The Backup for Workgroups user interface communicates with the Backup for
Workgroups Service through TCP/IP, specifically through port 2125.
- If you have a port blocker or firewall on the same computer that you are using to run
Backup for Workgroups, you will need to open port 2125
for Inbound and Outbound.
- If your firewall blocks ports based on application names then you need to open the file name "BackupService.exe"
in your firewall to allow it to receive TCP/IP connections on port 2125.
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